Privacy policy

Privacy policy


Applicable to Douxe's webshop (

On this page you will find the privacy policy of, as made available by Douxe. Douxe respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We process your personal data in accordance with the Personal Data Protection Act and the Telecommunications Act. Douxe will never make your personal data available to third parties for commercial purposes. Below you can read which data we process, how we process it, where it is stored and how the data can be viewed.

You should be aware that Douxe is not responsible for the privacy policies of other sites and sources. By using this website, you indicate your acceptance of the privacy policy.

Douxe uses the collected data to provide its clients with the following services:
1. Personal data
a. When you place an order via the website, we need your name, e-mail address, delivery address and payment details to carry out the order and inform you about the progress of the order.
b. We may, within the framework of a concluded agreement, inform you about the development of our business activities and the website, as well as any offers and promotions relating to our products and services, provided you give your consent. If you no longer wish to receive this information, please let us know by sending an e-mail to
c. Douxe will only process personal data in accordance with applicable legislation and as described in this privacy policy.

2. Other personal data
We only process other personal data (by means of cookies, reading peripherals or otherwise) if:
the data processing is necessary for:
a. the performance of an agreement concluded with you;
b. the proper performance of a public law task;
c. the fulfilment of our legitimate interest (unless your interest or fundamental rights and freedoms prevail over this interest).

3. Processing of personal data by third parties
Douxe will only provide your personal data to third parties if this is necessary for the performance of an agreement concluded with you.
a. Shopify. Our webshop has been developed with the Shopify software. When you make a purchase via the webshop, the data provided by you are processed to ensure that the ordered products can be sent to you. We share your name and address details, which are sent and stored securely. More information on the privacy and cookie policy can be found at
b. Shopify Payments. All payments made via the webshop go through Shopify Payments. Shopify Payments processes your name, e-mail address, shipping and billing address, payment details, company name, telephone number, IP address, information on initiated orders, information on Shopify-supported merchants and information on the device and browser you are using. This data is needed for proper payment processing, risk and fraud screening, authentication, payments and other Services. The information is also used to improve the Services. More about the privacy policy can be found at
c. MyParcel. The order placed by you may be processed by MyParcel. Among other things, we make your name, address details, e-mail address and possibly telephone number, company name and notes available to MyParcel. The processing of personal data is necessary for the performance of the agreement between Douxe and you if you have placed an order. Douxe has a processing agreement with MyParcel which you can view at More information on the privacy policy can be found at
d. PostNL/DHL. The order made by you will be shipped by PostNL or DHL. Among other things, we make your name, address details, e-mail address and any telephone number available to PostNL or DHL. The processing of personal data is necessary for the performance of the agreement between Douxe and you if you have placed an order. More information about the privacy policy can be found at and

When you send an e-mail or other communications to us, we may retain those communications. Sometimes we will ask you for your personal data relevant to the situation at hand. This enables us to process your questions and respond to your requests. We will not resell this data to third parties or combine it with other personal data in our possession.

Security transmission, receipt and storage of data
a. A secure connection is used on the page where you provide personal data.
b. When we transfer or receive your data on our website, we always use the encryption technologies recognised as common standards within the IT sector;
c. If we receive or transfer certain critical information, such as for example financial information or health information, we use a secure server.
d. We have implemented the necessary security measures to prevent the loss, unauthorised use or alteration of information we receive on our site;

Retention period
a. We do not retain your personal data for longer than is necessary for the processing of the purposes for which it was collected.
b. Pursuant to applicable administrative obligations, we retain invoices containing your personal data. As long as the applicable term runs, we will retain this data.

You are not obliged to provide your personal data. However, if you do not provide this information, we cannot enter into an agreement with you, answer your questions or make our website available to you.
Under applicable Dutch and European legislation, you have certain rights in relation to personal data processed by or on behalf of us.

a. You may at all times request Douxe to inspect, correct, rectify, supplement or delete your personal data if they are incorrect, incomplete or if they are processed in violation of a statutory provision.
b. Only if the personal data are no longer required for the purposes for which we have collected the personal data can the personal data be deleted.
c. Insofar as the data processing is based on consent, you have the right to withdraw this consent at any time.
d. You can request Douxe to obtain the personal data you have provided to Douxe yourself in a structured and common form, so that you can transfer the data to another data controller. You are entitled to this only insofar as the processing is based on consent within the meaning of Article 6(1) under a AVG or Article 9(2) under a AVG or if it concerns a processing that is based on the performance of the agreement as referred to in Article 6(1) under b AVG and the processing is carried out via automated processes.
e. If you wish to exercise any of the aforementioned rights, please submit your request to us. To do so, please use the contact details at the bottom of the page.
f. We will provide you with information on the action taken on the request without delay and in any event within one month of receiving the request. Depending on the complexity of the request and the number of requests, this period may be extended by two months.
g. If your requests are manifestly unfounded or excessive, in particular due to their repetitive nature, Douxe will either charge you a reasonable fee or refuse to act on the request.

Other provisions
a. Douxe is authorised to delete your account at any time without notice. In such a case, Douxe shall not owe any compensation to the customer as a result of the account termination.

Cookies are small text files placed on a computer, phone or tablet. Cookies are read by the browser (e.g. Google Chrome, Internet Explorer, Safari, Firefox) when opening an internet page. The creator of a cookie determines what text files it places in the cookie in question.

a. Douxe uses different types of cookies to provide you with the best possible service. Douxe uses the following cookies:
1. Functional cookies: the cookies required for the website to function optimally.
2. Analytical cookies: cookies that provide insight into how website visitors use the website. This data is not analysed on an individual level, but only on an aggregated level. Douxe uses Google Analytics to collect and analyse this data.
b. To the extent required by law, the website visitor gives unambiguous consent for the use of cookies.
c. If the website visitor has disabled cookies, some functions and services may not function as well or at all.

Contact details
Koperstraat 26
3067GL Rotterdam

If you have any questions or wish to comment on our privacy policy or cookie policy, please email us at

We reserve the right to change our privacy policy at any time. It is therefore advisable to consult this privacy policy regularly. The most recent version can be found on the current page. This privacy policy was last reviewed and amended on 27 January 2022.